Terms and Conditions
All fees are agreed with the client before any work begins. Fixed sum, call-off arrangements, day, half-day and hourly rates are all negotiable.
All directly attributable expenses including travel and other disbursements will be charged to the client unless otherwise agreed.
Clients will be invoiced monthly for work completed during that month. No VAT.
- Payment Terms
Terms of payment are net 30 days by cheque or direct debit. The right is reserved to charge interest on late payment of invoices and claim compensation for debt recovery costs.
Cancellations within 5 working days of the planned date will be charged at the full rate, within 10 working days, 50% of the full rate and 15 working days, 25% of the full rate – unless re-scheduled within the same month.
- Client Protection
Professional indemnity and public liability insurance are maintained for up to £5 million.
- Professional Codes of Conduct
There is a commitment to providing clients with a high-quality service, supported by adherence to the following professional codes of conduct: The Association of Coaching, The Coaching Academy (approved by the International Coach Federation) and The Chartered Institute of Personnel & Development (copies available on request).
The content of meetings and internal documents will not be revealed to any third party unless the client gives explicit permission.
In relation to one-to one coaching, the limits to this confidentiality are if anything illegal or anything that might compromise the coaching relationship emerges. No report to the sponsoring organisation on the proceedings or on the coachee will be given (unless explicit permission from the coachee), in line with The Coaching Academy’s Code of Conduct.
The client is aware that one-to-one coaching is in no way to be construed as psychological counselling or any type of therapy. Coaching results are not guaranteed. The client engages in the coaching relationship with the full understanding that they are responsible for creating their own results.
- Data Protection
- Intellectual Property Rights
Documents that have been commissioned specifically by a client and for which a fee is paid are the copyright of the client although the ideas behind them remain the property of Dash Coaching Ltd.
These terms shall be governed by and construed in all respects in accordance with English Law.